This Privacy Policy outlines how Josta Access Ride & Caring Companion (“Josta,” “We,” “Us,” or “Our”) collects, uses, maintains, and discloses information collected from clients and website users. We are committed to protecting your personal and health information.

1. Compliance and Confidentiality

Josta is a provider of Home Health Aide and Non-Emergency Medical Transport services operating under Florida state regulations. We are fully committed to protecting the privacy and security of your protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). All staff are trained on strict confidentiality protocols.

2. Information We Collect

We collect information necessary to provide our services, manage our operations, and maintain compliance. This includes:

A. Protected Health Information (PHI)

• Medical History: Information related to your health condition, diagnoses, medications, and primary care provider.

• Care Needs: Details required for your Custom Care Plan (e.g., mobility level, dietary needs, cognitive status).

• Appointment Details: Dates, times, and destinations for medical transport.

B. Personal and Contact Information

• Identification: Full name, date of birth, and home address.

• Contact Information: Phone numbers, email addresses, and emergency contact details.

• Financial Information: Billing and payment details (processed securely by third-party financial services; we do not store full credit card numbers).

C. Technical and Usage Data

• Information collected automatically when you visit our website (e.g., IP address, browser type, pages viewed).

3. How We Use Your Information

Your information is used strictly to provide and manage services:

• Service Delivery: To create, implement, and maintain your RN-supervised Custom Care Plan.

• Coordination: To schedule and manage all Companion Care shifts and Transportation trips, including communicating with necessary third-party partners (e.g., facilities, medical offices) as authorized by you.

• Communication: To send appointment reminders, service updates, and billing invoices.

• Safety and Compliance: To conduct staff background screening, maintain accurate service records, and comply with AHCA (Agency for Health Care Administration) reporting requirements.

• VIP Services: To coordinate complex itineraries, luxury amenities, and personalized wellness plans managed by your Dedicated Care Manager.

4. Disclosure of Information

We will not share your personal or health information with any unauthorized party. Disclosure occurs only under these specific conditions:

• Treatment, Payment, and Operations (HIPAA): Sharing information with our certified HHAs, drivers, and supervisory RNs solely for the purpose of providing your care and ensuring payment.

• With Your Authorization: Sharing information with family members, legal representatives, or other healthcare providers only with your prior written consent.

• Legal Requirements: When required by law, court order, or governmental regulation (e.g., reporting suspected abuse or neglect).

• Emergencies: In the event of an emergency, information may be shared with EMS or 911 personnel to ensure your immediate safety.

5. Data Security

We employ secure, HIPAA-compliant electronic health record (EHR) systems and administrative safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Access to PHI is strictly limited to authorized personnel who require it to perform their duties.

6. Your Rights Regarding Your PHI

As a client, you have the right to:

• Access: Request access to your service and health records.

• Amend: Request amendments to information you believe is incorrect.

• Restrict: Request restrictions on how your information is used or disclosed (we will honor reasonable requests where possible).

• Accounting: Request an accounting of disclosures of your PHI.

7. Changes to this Policy

Josta Access Ride & Caring Companion reserves the right to update this policy at any time. When we do, we will revise the effective date at the bottom of this page. We encourage clients to review this policy periodically.

8. Contacting Us

If you have any questions about this Privacy Policy, your PHI, or our data handling practices, please contact us:

Josta Access Ride & Caring Companion Address: 4851 Tamiami Trail N, Suite 200, Naples, FL 34103 Phone: 239-325-6399 Email: INFO@JOSTAACCESS.COM

Effective Date: November 3, 2025